Every Path Starts at the Trailhead.
Walking into (or logging into) therapy for the first time can feel like the hardest part — that’s exactly why the concierge counseling experience starts before your first session ever does. Here’s your Trailhead, the very first waypoint on the Pathway to Wellness, and what to expect the rest of the way.
Before Your First Session
A brief, warm intake call to understand what brought you in and match you with the right counselor. Any paperwork we need is sent ahead of time — nothing to fill out in a waiting room, because Hospitality means the welcome starts before you ever walk through the door.
Getting here, made simple.
Office Address: 1116 Kanawha Blvd E, Charleston, WV 25301. Please enter through the front door facing the Boulevard.
Important: GPS systems may still direct you to our former location — please use the address above, not what your map app suggests.
Parking is available behind the building. Look for the white fence marked “KPCC Parking” in red letters.
Once you’re here, make yourself comfortable in the lobby — and text your counselor to let them know you’ve arrived.
Your First Session
Expect a conversation, not an interrogation. Your counselor will ask about what’s going on, what you’re hoping for, and get to know you as a person before anything else. It’s normal to not have all the answers yet — Safety means you never have to.
After That
You and your counselor will build a plan together — how often you’ll meet, what you’re working toward, and how you’ll know it’s working. You’re always allowed to ask questions or change course. This is Community and Respect in practice: your life, your pace, our partnership.
